Services are safe and free from preventable harm.
Goal: Safety culture is across the organization.
We all play a role in creating a safe environment that is neutral and judgement-free. Clients, families, and care partners can speak up about their experiences.
You can:
- Talk to staff about what matters to you and what you need to feel safe
- Ask for a safe space for prayer, reflection or a moment of calm after a difficult session (see Spiritual care)
- Provide feedback on how we can improve our services
- Report incidents
- View safety data
Provide feedback
You can share your experiences with us by:
- Speaking with staff
- Calling 1-888-780-3330
- Emailing info@nshsc.nshealth.ca
- Completing the feedback form
Report incidents
You can report situations where felt unsafe. Please include name and contact information so that we can follow-up with you about the incident.
Once a report is received, we will follow up with you about your experience.
